As the functions of social networks , such as the websites of Facebook or Myspace, expand, the CRM Curstomer Relationship Management) solutions now linked to them to help sales people have right people to close a deal.
Source : http://biz.yahoo.com/rb/080311/oracle_salesforce.html?.v=4
<< Some of the features borrow from the approaches that popular Web sites MySpace and Facebook use to connect people. In the case of Oracle's software, they use the features to help salespeople figure out how to best persuade potential clients to buy their products.
"I have a new lead. Now I can search for my network for people who have a connection to this person, for an expert who can help," Wettemann said.>>
P.S) Many CRM solutions usually work standalone saving all customer data in its database.
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I think that my knowledge of IT is very shallow. I should read more article on mordern IT and IS. This class get me the goal. Now that I will have interest in internet and solution.
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