Knowledge Management

What is Knowledge Management

Knowledge Management is a business system that consists of enterprise goals, business strategies and organizational information systems used to capture, organize and disseminate knowledge in an extended enterprise environment. Some authors argue that knowledge management is a pure management or business process which has nothing to do with the information technology. This doesn't reflect the reality in the landscape of knowledge management research and practice. Knowledge management will not be a industry and will not be a academic discipline without the emergence of modern information technology.

Knowledge Management Definition - A Systems Perspective

Goals of Knowledge Management Systems - Goals of Knowledge Management is to capture, organize and disseminate knowledge in an extended enterprise environment.

Knowledge Management Strategies - Strategies of Knowledge Management is the integration of enterprise information, information technology, business processes and enterprise decision makings.

Components of Knowledge Management System

Knowledge Management Software - The core of an Knowledge Management system is Knowledge Management software. It is the brain of an organization. Knowledge Management software capture, extract and organize information and knowledge. Knowledge management software facilitates knowledge sharing within the organization and its palterers and customers. Unlike other e-business software (ERP, CRM SCM and SFA) which you can acquire packaged software from one vendors, knowledge management software are loosely integrated.

Streamlined Business Processes - Business processes within an organization falls into three levels - strategic planning, management control and operational control. Knowledge Management can support strategic planning for senior management or improve operation efficiency such as customer support.

Users - The users of Knowledge Management systems are workers at all levels of an organizations. It may include customers and business partners.

Hardware and Operating Systems for ERP - Knowledge Management software can run on UNIX, NT or Linux.

Boundary of an Knowledge Management System

The boundary of an Knowledge Management system is small than the boundary of the organization that implements the Knowledge Management systems. In contrast, the boundary of supply chain systems and ecommerce systems extends to the organization's suppliers, partners and customers. In practice, however, many Knowledge Management systems extend to the boundary of extended enterprise to share knowledge with their business partners and customers.